Frequently Asked Questions
Everything you need to know about our luxury fine jewelry collections.
What materials are used in Kiki McDonough jewelry?
We use only the finest materials, including 18ct gold and carefully selected vibrant gemstones and diamonds, ensuring each piece meets our high standards of craftsmanship.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How should I care for my jewelry?
To maintain the brilliance of your gemstones, we recommend cleaning them with a soft brush and warm soapy water, and storing each piece in its original pouch to avoid scratches.
What is your return policy?
We offer a 14-day return period for online orders. Items must be returned in their original, unworn condition with all security tags and packaging intact.
Can I have a piece of jewelry resized?
Many of our rings can be resized depending on the setting. Please contact our customer service team or visit our London store for a professional consultation.
Is my shipment insured?
Yes, every Kiki McDonough order is fully insured during transit until it is delivered to your specified address and signed for.